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First Capital Bank has launched Paperless banking across all its branches for all personal account holders. What this means is that manual or paper requests for certain transactions will no longer be processed from within our branches. The bank has put in place the necessary technology that will enable customers to perform these transactions without using or presenting paper-based requests. Customers, for instance, will no longer need to fill in deposit or withdrawal slips for them to have their transaction processed by a cashier.
Going paperless comes with many other benefits such as convenience, ecological advantage, saving time and of course, minimized risk of COVID infection and ultimately a better banking experience.
First Capital Bank has already embarked on a journey to paperless banking and over the next 3 months from 1 February-30 April 2022, we discourage our customers to use paper requests, such as filling in cash withdrawal slips, but instead start using our digital banking platforms. To give customers adequate time to migrate to paperless banking, the effective date for going paperless will be 1 May 2022, after which, manual transaction requests will no longer be processed.
Between now and the effective date, customers who are yet to register for our digital banking platforms will be assisted. However, we encourage all our customers to register for digital channels such as mobile banking (*229#), internet banking, WhatsApp banking (Alisa) and get their valid debit cards before the due date.
The following paper-based/manual requests are no longer being processed in our branches: –
Paper/manual requests for the above services may be accepted on a case by case basis, depending on its own merit.
Yes, there are certain requests that will still be processed and these depend on the requests. Some of the manual requests that may be processed included:
The bank has put in place the necessary technology that will enable customers to perform these transactions without using or presenting paper-based requests. We have also ensured that our systems are stable over time. Our digital banking platforms are available and remain the primary alternative for our customers to do their transactions. You will be able to do your RTGS and Inter Account transfers, check your account balance, request mini statements and self-register on our digital banking platforms- Mobile Banking (*229#), Mobile App, Internet Banking and WhatsApp Banking (Alisa).
In addition to these transactions, you are also able to do the following transactions
We have enabled the self-registration functionality for all our digital banking platforms. What this means is you can register on your own on any of our platforms without coming to the branch.
Internet banking – log in to our URL https://onlinefirstcapitalbank.co.zw/ and click on the Self Registration link
Mobile Banking (*229#) –Dial *229# on your phone and follow prompts
WhatsApp Banking (Alisa) – Save Alisa’s number +230 525 20322 and initiate a WhatsApp conversation by sending “Hi” to Alisa. Follow the prompts shown by Alisa.
You will be able to withdraw or deposit money into your Nostro and ZWL Accounts using your valid debit card. All you do is walk up to the cashier/teller counter and swipe on the PDQ provided. Our cashiers/tellers are available to assist you with your transaction. You can also withdraw your cash from our ATMs situated in major cities and towns countrywide.
Simply let the teller know what type of transaction you would like to do (deposit, withdrawal, etc.), and the teller will perform the transaction.
After you confirm that the transaction is correct, the teller will print the receipt as confirmation of your transaction.
Account Opening is still being processed within the branch upon filling in an account opening form. However, we encourage you to open your account on Alisa WhatsApp Banking. Simply save Alisa’s number +230 525 20322 and initiate a WhatsApp conversation by sending “Hi” to Alisa. Follow the prompts shown by Alisa.
Paper statements will still be issued from our branches. However, we encourage our customers to use internet banking platform to print their mini and full statements
If you are not yet registered on digital banking platforms, do not worry! We are together on this journey. We are committed to ensuring a seamless transition until you register and are ready for paperless banking. We urge all our customers to take this opportunity to register for our Digital Banking platforms. Our Personal Bankers are available to assist you during the whole process.
Should you require additional information, please feel free to contact our contact centre team on the toll-free line
Physical Address (Head Office)
First Capital Bank Ltd.
Barclay House
PO Box 1279
Corner First St & Jason Moyo Ave
Harare, Zimbabwe
Email Address
customer-service@firstcapitalbank.co.zw
Contact Centre
You may also reach us through our 24-hour call centre on any of the following numbers:
+263 242 250 579, +263 772 192 865
+263 772 192 865, +263 772 192 868
+263 772 192 869, +263 772 192 872
+263 772 192 874
Social Media Platforms
Facebook: https://www.facebook.com/FirstCapitalBankZW
Twitter: https://twitter.com/FirstCapitalZim
LinkedIn: https://www.linkedin.com/company/firstcapitalbankzw/
